Team Leader - IT Service Desk
This is an exciting opportunity to join a small Global IT Service Desk within a growing organisation. The role will take responsibility for all aspects of the operation of the Global I.T. Service Desk, to deliver timely and effective support services to our technology users. Our Operations span many countries and time zones, including Australia, India, China, UK and US. In addition we also have a number of staff work remotely from our offices and/or travel extensively. It is essential that this role provides a responsive and capable service to support the effectiveness of all staff.
The key responsibiliies include:
• Provide Service Delivery which involves the management and the day to day workload and activities of the Service Desk. This includes providing technical support to the organisation and team and ensuring all service requests are logged in the ticketing system
• Provide Service Metrics, Reporting and Managing Expectations including developing the Global IT Service catalogue and Service Level agreements. Maintain the intranet protal with relevant and up to date information and provide appropriate weekly management reports
• Develop User Training & Documentation by identifying opportunities to reduce service requests and training
So does this sound like the position for you? If you have demonstrated extensive experience in leading an IT support team and excellent interpersonal skills then apply now at the follwing link:
We offer a flexible and inclusive work culture with excellent staff benefits including 17.5% leave loading, salary packaging arrangements and sound learning opportunities.
The George Institute is an equal employment opportunity employer committed to equity, diversity and social inclusion. Applications are encouraged from people with a disability; women; Aboriginal and Torres Strait Islanders; people who identify as LGBTIQ; mature aged adults and those from culturally and linguistically diverse backgrounds.